Return Policy

You can return your order to our warehouse for a refund or exchange. The following requirments must be fullfilled:
1. Items must be returned within 14 days.
2. Return merchandise must be unworn and in its original packaging with all tags attached.

We’ll issue a refund on receipt, or exchange the item for a different size/colour if preferred. For return sendings from foreign countries we do not pay for the shipment costs. You can now send back your return merchandise for a refund or exchange within 14 Days. Just fill out our easy form of return and send back your reclamation.

We will charge you with EUR 4,00 for the return costs. The costs will be covered when you keep articles amounting more than EUR 80.00. The return costs outside Europe will be covered by our side if you keep articles amounting to more than EUR 150.00. The return costs for Germany will be covered by our side if you keep articles amounting to more than EUR 100.00.

For a DHL Return label, please send your Order No., Name and Address to [email protected]

Please use the following address for your returns:
Deventer KontraktLogistik GmbH
c/o. Nays GmbH Retoure
Hüttenstr. 100 – 102
50170 Kerpen

Please make sure that the item is your responsibility unitl it reaches our warehouse. We recommend you to insure your package, as Nays GmbH will not be held responsible if your return does not reach our warehouse.

Any further questions? Please feel free to contact us via [email protected]

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