Accessibility Statement

This statement outlines the extent to which the Nays online presence complies with the requirements of the German Accessibility Improvement Act (BFSG) and the Accessibility Improvement Act Ordinance (BFSGV). This declaration applies to the website at https://naysbaits.com as well as all associated country-specific storefronts.

Provider and Scope

The provider as defined by Section 3 of the German Accessibility Improvement Act (BFSG) is:

Nays GmbH
Bouchéstraße 12 H11
12435 Berlin
Germany
Email: support@nays.com

This statement applies to all content within the naysbaits.com online shop, including product, category, account, checkout, and information pages.

Compliance Status

This website is partially compliant with the requirements of Directive (EU) 2019/882 (European Accessibility Act), as well as the national requirements of the BFSG and BFSGV. The content listed below is not yet fully accessible for the reasons specified.

The accessibility standard we use as a reference is EN 301 549 in conjunction with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Non-accessible Content

The content listed below is non-accessible or has limited accessibility for the following reasons:

Embedded Third-Party Content: Content from external providers (e.g., payment widgets, map and store locator services, video players) is beyond our direct control and may not fully comply with WCAG 2.1 Level AA criteria.
Product Images: Some product images may have generic or missing alternative (alt) texts. We are currently working on a systematic review and update of all visual media.
PDF Documents: Older PDF documents (e.g., care instructions, size charts) are not consistently accessible. These will be successively replaced by accessible formats during future updates.

Complex Interactions: Certain dynamic components (e.g., size selection, filters) are currently being optimized for keyboard navigation and screen reader output.

Preparation of this Statement

This statement was prepared on May 11, 2026. It is based on a self-assessment using automated testing tools (axe-core) as well as a manual review of key user journeys. The next scheduled review will take place in May 2027.

Feedback and Contact Information

If you notice any deficiencies regarding the accessible access to content on this website, we welcome your feedback. We process inquiries as quickly as possible, typically within four weeks.

Nays GmbH – Accessibility Coordinator Email: accessibility@nays.com

Postal Address: Bouchéstraße 12 H11, 12435 Berlin, Germany

Enforcement Procedure / Arbitration Body

If no satisfactory solution has been found even after your feedback to us, you may contact the Arbitration Service under the German Act on Equal Opportunities for Persons with Disabilities (BGG). The task of the Arbitration Service is to resolve conflicts between persons with disabilities and federal public bodies out of court. For companies and private providers, there is also the option to contact the competent market surveillance authority of the respective federal state.

Arbitration Service (Schlichtungsstelle) according to the BGG at the Federal Government Commissioner for matters relating to Persons with Disabilities

Mauerstraße 53, 10117 Berlin

Phone: +49 (0)30 18 527-2805

Email: info@schlichtungsstelle-bgg.de

Web: www.schlichtungsstelle-bgg.de